Welcome to the Rosemary’s Gift Shop & Yarn Shop Customer Service Center. We have tried to answer any questions you may have regarding our service, security, and policies.
If you have a question and you can’t find the answer below, contact us via email, phone or fax.
All items are subject to availability and pricing may change without notice. Items may also be discontinued without notice, if they are sold out, or as a result of the supplier’s decision to discontinue the item.
All items will be backordered unless the item is sold out, or not available as a result of the supplier’s decision to discontinue the item.
We will ship via UPS, or U.S.P.S. First Class, Priority Mail. Please include a COMPLETE street address AND zip code for on time delivery. We are NOT responsible for delivery to wrong addresses. Allow 2 to 4 weeks from order date for delivery.
DELAYS IN DELIVERY
Rosemary’s Gift & Yarn Shop shall not be responsible for loss or damage caused by delays in delivery from fire, strikes, weather, casualty, inability to obtain materials, supplier’s delays, acts of war or other causes beyond our control.
We are not responsible for damage after our delivery to the carrier. ALL CLAIMS for damage and hidden damage upon opening, must be reported to the carrier immediately and filed with the carrier by the customer.
If your order was damaged in shipping please call United Parcel Service (UPS) or the U.S. Postal Service (USPS) and report the damage. They’ll start a claim and notify us so that we can send you a replacement.
Do not send the damaged items to us. Both United Parcel Service (UPS) and the U.S. Postal Service (USPS) require the recipient to file damage claims. Keep the box, damaged item(s) and all packing materials, in case the carrier sends out a claim investigator and wants to check them. Note: Cartons without a postmark have been shipped by United Parcel Service (UPS).
INTERNATIONAL SALES – FOREIGN SHIPPING (Outside Continental United States) Due to varying postal rates, carrier charges and custom regulations, special handling rates and custom billing will be applied.
ALL our international orders are shipped via U.S.P.S. air parcel post delivery. Please note that Rosemary’s Gift Shop is not responsible for duties, tariffs, or additional customs charges that can incur when shipping outside of the United States. Packages can be insured to most countries, but not to all destinations. Also not all items can be shipped to all countries.
Please check with your local postal agent before ordering.
RETURN OF MERCHANDISE
If any item proves to be unsatisfactory within thirty (30) days of the date of your purchase, you can return it for a full refund (excluding shipping and handling charges and restocking fee), subject to the merchandise being in releasable condition and in its original carton and packaging material.
Rosemary’s Gift & Yarn Shop is not responsible for shipping costs or damage on returned goods. Product to be returned should be packed very carefully, sent freight prepaid and insured against loss or damage.
Please be advised, Rosemary’s Gift & Yarn Shop cannot provide you credit for a return without confirming its receipt. We strongly recommend that you use a delivery service that can be tracked and or insured against loss or damage.
We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return.
Please note that we can refund shipping costs only if the return is the result of our error.
Also note that we can process returns and refunds only for items purchased from Rosemary’s Gift & Yarn Shop web site.
We will never, ever, allow any others to possess your name, address, etc. for any purpose whatsoever.
CREDIT CARD SECURITY
Our security methods are the finest in the industry; they’re absolutely secure.
We’ll never use your mailing address or your email address unless you ask us to. And, we’ll never, ever, give away or sell our shoppers list to anyone.
Within a few hours (on average, 2 hours) after you place your order on our Web site, we will email you a confirmation of your order which will include order details and total, including shipping charges, and your credit card authorization. If your credit card authorization fails for some reason, we’ll phone you to get the matter corrected in person.
Once your order ships — or as each part of your order ships — we will email you an appropriate advisory by email.
We are eager to entertain large volume orders and those involving a great number of different “ship to” addresses, BUT we must take and execute these orders off-line. Please email us advising what your wishes might be, and we’ll go off-line via email or phone or fax to discuss all issues regarding your desired order.